This is a perfect day for retailers to think about how important their employees are to their success. We are usually so consumed with advertising, displays, store layout, scheduling, overhead dilemmas, and the other myriad of things that keep us distracted daily that we too often forget the role that our employees play in our little drama.

Of course, employees can be good or bad and we tend to spend the largest amount of time dealing with the bad ones, but much of that is the responsibility of the retailer. Think about how you hire, how you train, how you pay, how you encourage, how you reward and how they will grow within your operation.

Too often, we hire to fill a need, put them out on the floor with too little training and expect too much from them. This only leads to their frustration and alienation and eventual termination. When this happens, we all lose time, money, and enthusiasm. Your employees are not a separate group of time wasting, money grubbers; they should be brought in to be on a path to be future managers. Your policies should be clearly delineated from their first day onward. Your support, training and encouragement should begin at day one as well.

Remember that your store is not just about great merchandise. While that brings in new customers, the old ones are coming back because of relationships. The first thing your customers see when they enter your store should be the smiling, welcoming face of your employee. What they will remember about your store once they are gone is the service they received from that employee. Will they come back because of that employee? If you do your job properly, you can bet they will!

So, while merchandising is a very high priority, you can let help you plan and control your buying. Then you can spend the time needed turning your sales staff into ambassadors of good will for your store and every day will be a happy labor day.

Subscription Information

By filling out the form below, you are merely indicating your interest in becoming a subscriber to The cost per store is $150 / month and includes 30 departments. Additional departments are available at 10 departments for $25/month.

We will call you (if you are in the US) or email you with additional information and ask for your credit card information as the subscription cost is charged to your credit card automatically every 30 days.

There is no contract and every subscriber is covered by our Performance Guarantee. The system is supported from 9AM to 7PM PST 365 days a year and you are encouraged to call as often as you have questions.

You will be required to read our general instructions before you begin filling in your data and there is detailed information about each screen on the screen you're working by simply clicking the Help icon at the top.

The program is easy to use, accurate, affordable, accessible, supported and guaranteed. It's simply the best open to buy plan available. We will contact you as soon as we received your information. Please be complete.

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